Frequently Asked Questions

The fastest way is to book online. Choose your package, vehicle size and preferred time, then confirm with a secure card payment. You'll receive an instant email confirmation with all your bookings details.

We're an appointment-first facility to guarantee every vehicle receives the time and attention it deserves. Walk-ins are welcome when a slot is available, but pre-booking is the only way to secure a specific time.

If you want a quick refresh, choose Express, Interior or Bronze. For a more complete inside-and-out clean, Silver or Gold suit most customers. Black and Platinum are our signature detailing services with, paint correction and ceramic sealants to complete interior detailing. If you're unsure, contact our team and we'll recommend the best fit.

Yes. You can reschedule free of charge up to 24 hours before your appointment using the link in your confirmation email. Within 24 hours we'll do our best to accommodate you subject to availability.

We hold your slot for 15 minutes after your booked time. Beyond that, we may need to shorten your service or reschedule so the day stays on track for other customers.

Yes - every booking is confirmed by email with your service details, arrival instructions and links to reschedule or modify your booking.

Cancellations more than 24 hours before your booking are refunded in full. Inside 24 hours, we may retain a portion of the fee to cover the reserved slot. Contact us if you need to discuss a specific situation.

Absolutely. Contact us and we'll update your booking. Add-ons like pet hair removal, leather treatment or ceramic sealants can be added on the day, subject to time.

Express washes take 30–60 minutes. Interior and full grooms (Bronze, Silver, Gold) take 60–120 minutes. Black is a full-day service and Platinum ceramic coatings take 1–2 days depending on paint condition. Wait times are indicative and can vary depending on how busy we are, and the state the vehicles are in.

Express is exterior only. Interior is inside only. Bronze, Silver and Gold are inside-and-out grooms with progressively more detail. Black adds clay-bar and 1-step paint correction. Platinum includes multi-stage correction and a GTECHNIQ ceramic coating.

For weekly upkeep, Express or Silver is ideal. For a seasonal reset, Gold gives you leather care and engine bay attention. For detailing and long-term paint protection, Black or Platinum deliver the deepest correction and coating.

Yes. Our Interior and Bronze are entry level packages. Silver and Gold are more thorough. Black and Platinum are our signature detailing packages.

Yes - but is dependent on the severity and amount of pet hair. It is a specialised add-on and can be booked alongside any interior or full-groom service. Heavier cases may need extra time - let us know when booking.

Engine bay cleaning is included in Gold, Black and Platinum services. It's a careful, low-pressure process that dresses plastics and removes years of dust and grime.

Paint correction uses machine polishing to remove swirl marks, light scratches and oxidation, restoring depth and clarity. Black includes a 1-step correction; Platinum includes a 2–3 step correction for showroom finish.

Specialised add-ons include headlight restoration, water spot removal, ozone odour treatment, fabric or leather seat treatments, windshield coating, roof liner cleaning and KochChemie sealants. See our services page for the full menu.

All bookings are secured with payment at the time of booking. This guarantees your slot and lets our team focus on your vehicle when you arrive rather than transactions.

Larger vehicles take more time, more product and more care. We price by three sizes - Small (hatch, coupe, sedan), Medium (ute, SUV, wagon) and Large (7-seat, van, LWB) - so pricing reflects the work involved.

Yes. Choose from our Specialised Detailing menu when booking or on the day - add-ons range from air fresheners and sealants to headlight restoration and ceramic treatments.

Yes. Digital gift vouchers are available in any denomination and can be redeemed against any service. They arrive by email and never expire.

Yes. A GST tax invoice is emailed automatically after every booking and is available in your account at any time.

We accept all major credit and debit cards, Apple Pay and Google Pay through our secure online checkout. NZD only.

Yes. Payments are processed by Stripe, a PCI-DSS Level 1 certified provider used by millions of businesses worldwide. Carfē never stores your card details.

Yes. Carfē Club is completely free. Simply create an account and you're automatically enrolled - no monthly fees, no minimum spend.

Carfē Dollars are our reward currency. You earn them on every service and redeem them against future bookings: 1 Carfē Dollar equals NZ$1 off.

Every completed service earns Carfē Dollars back into your account. Balances update automatically and can be applied at checkout on your next booking.

Members earn a percentage of every spend back as Carfē Dollars. The exact rate is shown at checkout and in your account so you always know what you'll earn.

Yes. Members receive a birthday bonus of Carfē Dollars each year to spend on the service of their choice.

Your available balance appears at checkout. Choose how many to apply - any unused balance stays in your account for next time.

Carfē Dollars on every visit, birthday bonuses, faster checkout with saved vehicles, and early access to new services and promotions.

Carfē Club is our free rewards programme - join to earn Carfē Dollars on every visit. Carfē Care Plans are paid monthly subscriptions that bundle regular services (weekly, fortnightly or monthly) at a fixed price with additional member perks.

Carfē Care Plans are monthly subscriptions that bundle regular services into one predictable payment. Choose Weekly Express, Fortnightly Silver or Monthly Black Label and enjoy consistent care all year round.

You pay a fixed monthly amount and receive your chosen service at the agreed cadence. Billing is automatic and you can manage everything from your account.

Not at all. Care Plans are optional and designed for customers who want regular, hassle-free maintenance. You're welcome to book one-off services any time.

Care Plans are launching soon. Join the waitlist from your account or the subscription page and we'll notify you the moment enrolment opens.

Yes. You can pause during holidays or cancel at any time from your account - no long-term contracts, no exit fees.

Your chosen service at the agreed frequency, plus member-only discounts on upgrades and add-ons.

Not at all. Drop your keys and go - we'll text you the moment your vehicle is ready. Many customers prefer to settle into our lounge with a coffee instead.

Comfortable seating, a workspace, complimentary coffee and hot chocolate, filtered water and fast Wi-Fi - designed for customers who'd rather work, read or relax while we detail.

Yes. The lounge is set up for productive time - power outlets, quiet zones and reliable Wi-Fi make it easy to catch up on emails or take a call.

Yes - complimentary coffee, hot chocolate and filtered water for every customer.

Yes. Fast, secure Wi-Fi is free for all customers in the lounge.

We're in Greenlane, Auckland - easy access from the Motorway with on-site parking. Full directions are on our contact page.

We operate seven days a week from 9:00am – 5:00pm. Extended hours are available for Platinum ceramic coating projects by arrangement.

Yes. GTECHNIQ ceramic coatings applied at Carfē carry a manufacturer-backed warranty of 2–9 years depending on the coating tier and are registered in your name.

KochChemie is a leading German paint-care brand. Their spray sealants add months of hydrophobic protection, deepen gloss and are included in Black and Platinum services.

GTECHNIQ is a UK-based specialist in ceramic technology. Their coatings chemically bond to paint, delivering multi-year protection against UV, contaminants and swirl marks. Applied exclusively by trained detailers.

Paint correction uses machine polishing with graded compounds to permanently remove swirl marks, light scratches and oxidation. It's the essential preparation step before any ceramic coating.

A coated vehicle is easier to wash, resists water spots and contaminants, retains showroom gloss for years and generally holds better resale value.

Regular gentle hand washes with pH-neutral shampoo keep the coating performing at its best. We recommend an annual inspection and top-up service to maximise warranty life.

Depending on the coating chosen, GTECHNIQ coatings typically last 2, 5, 7 or 9 years with proper maintenance. Our team will recommend the right tier for your usage.

Yes. Very heavily soiled vehicles may need additional time or a decontamination step. Send us a photo when booking and we'll advise on the right service and timing.

Yes. Our pet hair removal specialists lift embedded hair from fabric, carpets and boot linings. For very heavy cases we recommend combining with a fabric shampoo.

Most fabric and carpet stains respond well to our shampoo and extraction treatments. Older or set-in stains may lighten rather than fully disappear - we'll always set honest expectations upfront.

Yes. Our ozone odour removal treatment neutralises smoke, pet, food and mould odours at a molecular level, leaving the cabin fresh rather than masked.

Light scratches and swirl marks are typically removed with paint correction. Deeper scratches through the clear coat may be reduced but not fully eliminated - we'll assess and advise before starting.

Yes. Carfē specialises in premium marques - Audi, Porsche, Mercedes-Benz, BMW, Ferrari, Lamborghini and modern classics. Our Platinum service is designed with collectors in mind.

Yes. All packages are available at Large vehicle pricing to cover the extra time and product required.

Absolutely. Whether it's a specific product, a focus area or an unusual finish, add a note when booking or contact us and we'll tailor the service.

Yes. We service dealership demo fleets, executive fleets, rental fleets and ride-share operators across Auckland with structured programmes and consolidated billing.

Yes. Commercial accounts include invoiced billing, dedicated account management and preferential pricing based on volume.

Yes. Multi-vehicle bookings can be arranged directly with our team - we'll coordinate scheduling and reporting.

Yes. Scheduled weekly, fortnightly or monthly servicing keeps executive and demo vehicles presentation-ready year-round.

Yes. We partner with dealerships, hotels and premium brands to deliver co-branded detailing programmes. Contact our enterprise team to discuss.